Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. ALL CUSTOM ORDERS ARE FINAL.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Items that have been warn will not be accepted (Please follow care instructions to help prevent damage of product material). You’ll also need the receipt, and proof of purchase.

To start a return, you can contact us at contact@aboveallteesshop.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If the order is placed using the incorrect address, please email us to update the shipping address. After the order is shipped contact the shipping carrier to update the address. If the order is return to sender due to the buyers fault a refund will be issued without the shipping fee. 

SHIPPING POLICY
ALL orders ship within 3-14 business days.  Tracking number will be email once order is shipped. (Please check your Spam Account) Make sure your email address is correct on your order.  Shipping may be longer during holidays and big sale days. (An additional 3-5 days) Orders are not processed on weekends and holidays.  International Shipping is 10-21 Business days depending on your location. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.